Shipping Policy
1. Scope of Shipments
We ship to the entire national and international territory. If you live outside our coverage area, please contact our customer service for additional options.
2. Shipping Methods
We work with the main courier companies to guarantee that your order arrives on time and in perfect condition. The shipping methods available are as follows:
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Standard Shipping: Delivery time may vary between 10 business days, depending on location.
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International Shipping: Receive your package internationally within 1 month, depending on where your location.
3. Shipping Costs
Shipping costs are €2.5 to €5. Shipping costs will be calculated automatically during the checkout process, and you will be able to see the cost before confirming your order. Free shipping on purchases over €30.
4. Shipping Times
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Domestic orders: Orders are processed within 24 hours of payment confirmation. Once processed, the estimated delivery time is 3 to 7 business days.
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International orders: Delivery time varies depending on destination, but is normally within 1 month business days.
5. Order Tracking
Once your order has been shipped, you will receive an email with the tracking number so you can see the status of your shipment in real time. If you have any problems tracking your order, please do not hesitate to contact us.
6. Shipping Problems
If your order has not arrived within the stipulated time or you have had any issues with shipping, we ask that you contact us immediately so we can investigate the problem and offer you a solution.
7. Shipping Address
Make sure you enter your shipping address information correctly during the checkout process. Toy World is not responsible for failed deliveries due to errors in the address provided by the customer. In the event of an error, we ask that you contact us as soon as possible to correct the information.